Return & Refund Policy
Returns, Refunds & Exchanges Policy
At Saluvamen, we want you to feel confident and satisfied with your purchase.
Eligible items may be returned within 30 days of delivery. Approved returns will be refunded to the original payment method after the returned item has been received and inspected.
Original shipping charges are generally non-refundable unless the product is damaged, defective, incorrect, or a refund is otherwise required by applicable law.
Return Eligibility
To be eligible for a return, an item must be:
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Unused, unopened, and in its original condition
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Returned with its original packaging, labels, accessories, instructions, and promotional items
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Sealed, where the product was originally supplied with a protective or hygiene seal
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Accompanied by valid proof of purchase
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Returned within 30 days of delivery
For health, hygiene, and safety reasons, supplements, personal-care products, wellness products, and other consumable or hygiene-sensitive items that have been opened, used, tested, partially consumed, or had their protective seal removed are generally not eligible for return.
This restriction does not apply when an item is damaged, defective, incorrect, or where a return is required under applicable law.
Return conditions may vary during promotional campaigns, clearance events, Black Friday, seasonal sales, or other special offers. Please review any applicable promotional terms before placing your order.
Products purchased from another retailer, marketplace, or authorized seller must be returned directly to that seller in accordance with its return policy.
Return Process
Before returning an item, please contact Saluvamen Customer Support at:
Please include:
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Your full name
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Your order number
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The product you wish to return
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The reason for the return
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Clear photographs or videos, where relevant
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Photographs of the package and shipping label if the item arrived damaged or incorrect
Our customer-support team will review your request and provide return instructions, including the appropriate return address.
Please do not send a return without prior authorization. Unauthorized returns, returns sent to an incorrect address, or packages sent without the required return information may not be accepted or refunded.
Unless the item is damaged, defective, incorrect, or otherwise covered by applicable law, the customer may be responsible for return shipping costs.
We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return has been completed.
Saluvamen is not responsible for unauthorized returns or return packages lost during transit.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow time for your bank, card issuer, PayPal, Shopify Payments, or other payment provider to process and display the refund. Processing times may vary depending on the provider.
Original shipping fees, expedited shipping charges, return shipping costs, customs duties, import taxes, and other related charges are generally non-refundable unless:
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The return resulted from an error by Saluvamen
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The item was damaged, defective, or incorrect
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A refund of those costs is required by applicable law
If a returned item does not meet the eligibility requirements, we may reject the refund or deduct an amount reflecting any loss in value, where permitted by law.
Exchanges
To request an exchange, please contact:
You must contact us before returning the item.
Exchanges are subject to product availability. We cannot guarantee that the requested replacement product, size, variation, or quantity will be available.
If the requested replacement is unavailable, we may offer:
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A refund to the original payment method
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Store credit, where agreed
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A suitable alternative product
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Another appropriate resolution
For faster service, we may recommend returning the eligible item for a refund and placing a new order separately.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, defective, expired, leaking, contaminated, incomplete, or different from what you ordered, contact us within 14 days of delivery.
Email:
Use one of the following subject lines:
DAMAGED ITEM
DEFECTIVE ITEM
INCORRECT ITEM
Please include:
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Your full name
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Your order number
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A description of the issue
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Clear photographs or videos of the product
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Photographs of the outer shipping package
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Photographs of the shipping label
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Photographs of the product label, batch number, or expiration date, where relevant
Please keep the item and all original packaging until your claim has been reviewed.
Do not use or dispose of a product that appears damaged, contaminated, incorrectly labeled, expired, or unsafe.
After reviewing and verifying the claim, we may offer:
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A replacement
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A full or partial refund
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Store credit, where agreed
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Another appropriate resolution
In some cases, we may not require the item to be returned. Please wait for instructions from our customer-support team before sending or disposing of the product.
Missing Items
Some orders may be fulfilled from different warehouses and delivered in separate packages.
Before contacting us, please review:
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Your order confirmation
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Your shipping confirmation
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All tracking numbers associated with your order
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The contents of each package received
If an item is still missing, contact:
Use the subject line:
MISSING ITEM
Please include:
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Your full name
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Your order number
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The name of the missing product
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A list of the items received
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Photographs of the shipping package
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Photographs of the shipping label
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Photographs of all items received
We will review the shipment information and work with our fulfillment and delivery partners to investigate the issue.
Non-Returnable Items
Unless damaged, defective, incorrect, or otherwise required by applicable law, the following items are generally not eligible for return:
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Opened or used supplements
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Vitamins, capsules, powders, gummies, liquids, or other consumable products with broken or removed seals
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Partially consumed products
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Products returned without their original packaging
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Products with damaged, altered, or missing labels
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Personal-care or hygiene products that have been opened, used, or tested
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Products with broken or removed hygiene seals
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Gift cards
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Digital products or downloadable content
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Personalized or customized products
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Clearance or final-sale products
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Promotional gifts or complimentary items
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Items returned after the applicable return period
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Items damaged through misuse, improper storage, negligence, or failure to follow product instructions
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Items not purchased directly from Saluvamen
Please contact us before purchasing if you are unsure whether a product may be returned.
Order Cancellations
To request an order cancellation, contact us as soon as possible at:
Please include your order number and use the subject line:
ORDER CANCELLATION
We will try to cancel the order before processing or fulfillment begins, but cancellation is not guaranteed.
Orders that have already been processed, packed, transferred to a fulfillment partner, or shipped cannot normally be cancelled.
Once shipped, an eligible item must follow the standard return process after delivery.
Refusing delivery does not automatically qualify an order for a refund. Shipping, return, customs, handling, or other costs resulting from a refused delivery may be deducted from the refund where permitted by law.
Unclaimed and Undeliverable Packages
Customers are responsible for providing a complete and accurate delivery address.
If a package is returned because of:
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An incorrect or incomplete address
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An unsuccessful delivery attempt
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Failure to collect the package
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Refusal of delivery
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Unpaid customs duties or import charges
we may deduct the original shipping fees, return shipping costs, customs charges, handling fees, or other costs incurred from any refund, where permitted by law.
A replacement shipment may require payment of additional shipping charges.
Allergies, Sensitivities, and Product Suitability
Customers are responsible for reviewing the product description, ingredients, warnings, instructions, and suitability information before purchasing or using a product.
Individual responses to supplements, ingredients, skincare products, and wellness products may vary.
Unless a product is defective, incorrectly labeled, contaminated, or otherwise covered by applicable law, dissatisfaction caused by personal preference, sensitivity, allergy, taste, texture, scent, or individual results may not qualify for a return once the product has been opened or used.
Stop using a product and seek appropriate professional advice if you experience an unexpected or adverse reaction.
Promotional and Bundled Products
Products purchased as part of a bundle, multi-buy offer, gift-with-purchase promotion, or other promotional arrangement may need to be returned together.
If part of a promotional bundle is kept, the refund may be adjusted to reflect the regular or promotional value of the retained products.
Free gifts and promotional items may also need to be returned in their original condition. If they are not returned, their stated or reasonable value may be deducted from the refund where permitted by law.
Your Legal Rights
This policy does not limit any rights you may have under applicable consumer-protection laws.
Where local law provides a mandatory cancellation period, right of withdrawal, statutory warranty, or other consumer right, those legal rights will apply.
Certain sealed health, hygiene, personalized, perishable, or consumable products may be exempt from statutory cancellation rights once opened, depending on the laws of your location.
Contact Information
For return, refund, exchange, damaged-item, defective-item, missing-item, or cancellation inquiries, please contact:
Saluvamen Customer Support
Email: support@saluvamen.com
Website: www.saluvamen.com