Shipping & Delivery Policy

At Saluvamen, order delivery consists of two stages: processing time and shipping time.

Processing Time

Processing includes:

• Order verification

• Payment confirmation

• Product and quality checks

• Packaging

• Submission to the appropriate warehouse or fulfillment center

Most orders are prepared and submitted for dispatch within 1–3 business days after the order is placed and payment has been successfully received.

Processing may take longer during:

• Weekends

• Public holidays

• Product launches

• Promotional campaigns

• Periods of high order volume

• Temporary product shortages

• Payment or address verification

Business days generally exclude weekends and public holidays.

Estimated Shipping Times

Shipping time begins after your order has been dispatched from our warehouse or fulfillment center.

United States and Canada

Standard Tracked Shipping: Approximately 2–4 weeks, subject to product availability, customs clearance, destination, and local carrier conditions.

Australia and New Zealand

Standard Tracked Shipping: Approximately 2–4 weeks, subject to product availability, customs clearance, destination, and local carrier conditions.

United Kingdom and Europe

Standard Tracked Shipping: Approximately 2–4 weeks, subject to product availability, customs clearance, destination, and local carrier conditions.

Other Countries and Regions

Standard Tracked Shipping: Approximately 2–5 weeks, subject to product availability, customs clearance, destination, and local carrier conditions.

These delivery estimates are provided for reference only and are not guaranteed.

Delivery may take longer for remote locations or because of customs inspections, severe weather, public holidays, carrier disruptions, transportation restrictions, or other circumstances outside Saluvamen’s reasonable control.

Insured Shipping

When insured shipping is selected and paid for at checkout, eligible orders may be covered if the package is confirmed lost in transit or arrives damaged.

To submit a claim, please contact Saluvamen Customer Support and provide:

• Your order number

• Your tracking number

• A description of the issue

• Clear photographs or videos, where relevant

• Photographs of the shipping package and label

• Any additional information reasonably requested by our support team

After the claim has been reviewed and approved, we may arrange a replacement at no additional product cost or provide another appropriate resolution.

Shipping protection generally does not apply to:

• Packages marked as delivered by the carrier

• Incorrect or incomplete addresses entered by the customer

• Packages refused by the recipient

• Packages not collected from a carrier or pickup location

• Theft, loss, or damage occurring after confirmed delivery

• Customs delays, duties, or confiscation caused by local restrictions

• Claims submitted without sufficient supporting information

These exclusions do not limit any rights available under applicable law.

Priority Insured Shipping

Priority Insured Shipping gives an order priority during Saluvamen’s internal processing stage and includes applicable shipping protection.

Priority processing does not guarantee faster carrier transit or delivery by a particular date.

Depending on order volume, product availability, warehouse location, customs procedures, carrier performance, and the delivery destination, the total delivery time may be similar to Standard Tracked Shipping.

Separate Shipments

Some Saluvamen products may be stored in different warehouses or fulfillment centers.

As a result, products from the same order may:

• Be shipped separately

• Have different tracking numbers

• Arrive on different dates

• Be delivered by different carriers

You will receive separate tracking information when available.

You will not be charged additional shipping fees solely because Saluvamen divides an order into multiple shipments.

Please do not assume an item is missing until you have reviewed all shipping confirmations and tracking numbers associated with your order.

Tracking Your Order

After your order has been dispatched, Saluvamen will send a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take several days, and occasionally up to one week, to appear or update after dispatch.

A delay in tracking updates does not necessarily mean that the package has stopped moving.

You may track your package through:

• The carrier’s official website

• The tracking link included in your shipping confirmation

• 17TRACK, where supported

Please ensure that the email address entered during checkout is complete and accurate.

Check your spam, junk, or promotions folder if you do not receive a shipping confirmation email.

Shipping Delays

Delivery may take longer than estimated because of circumstances including:

• High order volumes

• Customs inspections or clearance delays

• Public holidays

• Severe weather or natural disasters

• Carrier delays or service disruptions

• Remote delivery locations

• Transportation restrictions

• Incorrect or incomplete shipping information

• Failed delivery attempts

• Product availability

• International or local regulatory inspections

• Events outside Saluvamen’s reasonable control

Saluvamen works with its warehouses, fulfillment providers, and shipping partners to dispatch orders as quickly as reasonably possible without compromising product quality or order accuracy.

However, we cannot guarantee delivery by a specific date unless an express delivery guarantee is clearly stated during checkout.

Customs, Duties, and Taxes

International orders may be subject to:

• Customs duties

• Import taxes

• Value-added tax

• Brokerage charges

• Handling fees

• Customs-clearance charges

• Other fees imposed by the destination country or local authorities

Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

Saluvamen does not control customs charges, local import requirements, or customs-clearance times.

Customers are responsible for ensuring that the products they order may legally be imported into and used in their destination country.

Health, wellness, supplement, personal-care, and related products may be subject to additional import rules or restrictions in certain locations.

If an order is rejected, delayed, confiscated, destroyed, or returned by customs because of local laws, import restrictions, unpaid charges, or failure to provide requested documentation, Saluvamen may not be able to refund shipping fees, customs charges, or other related costs.

Any refund for returned goods will be handled in accordance with our Returns, Refunds & Exchanges Policy and applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

• The recipient’s full name

• Street address

• Apartment, suite, or unit number

• City

• State, province, or region

• Postal or ZIP code

• Country

• Telephone number

• Email address

Saluvamen is not responsible for delivery delays, failed deliveries, or losses caused by incorrect or incomplete information provided by the customer.

If a package is returned because of an incorrect address, incomplete address, failed delivery attempt, refusal, or failure to collect the package, the customer may be responsible for:

• Reshipping costs

• Return shipping fees

• Customs charges

• Carrier handling fees

• Other costs incurred

These costs may be deducted from any available refund where permitted by law.

Order Changes and Address Corrections

To request a change to your order or shipping address, please contact us within 24 hours of placing the order:

Email: support@saluvamen.com

Please include:

• Your full name

• Your order number

• The exact information you would like to change

We will make reasonable efforts to update your order before processing begins. However, changes are not guaranteed.

Once an order has been processed, packed, submitted to a fulfillment center, or shipped, we may no longer be able to modify:

• The shipping address

• The recipient’s information

• Product options or variants

• Product quantities

• The shipping method

• The contents of the order

Providing a new address after dispatch does not guarantee that the carrier can redirect the package.

Please carefully review all order and delivery details before completing checkout.

Failed Delivery Attempts

Depending on the carrier and destination, a package may be delivered to:

• The shipping address provided

• A secure location near the property

• A neighbor

• A local post office

• A carrier pickup point

• A parcel locker

The carrier may make one or more delivery attempts before returning the package.

Customers are responsible for monitoring tracking information and collecting packages from designated pickup locations within the carrier’s collection period.

Failure to collect a package does not automatically qualify the order for a full refund.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check around the delivery location

• Ask other household members

• Check with neighbors

• Check your building reception or mailroom

• Contact the local carrier

• Allow a short period in case the carrier updated tracking before completing delivery

If the package remains missing, contact Saluvamen Customer Support with your order number and tracking information.

We may assist with a carrier investigation where available. However, packages confirmed as correctly delivered may not qualify for replacement or refund unless required by applicable law or covered by applicable shipping protection.

Contact Us

For questions about shipping, delivery, customs, or tracking, please contact:

Saluvamen Customer Support
Email: support@saluvamen.com
Website: www.saluvamen.com